effective from the 1st of May, 2020
Asia and all other countries
overseas shipping fee : $30
-Parcels are only dispatched on business days.
-Please be informed that order placed right before day-offs and holidays in Korea may be delayed.
-Please contact our CS team if you still have not received your parcels after 2 weeks from the date tracking is given.
We ask you for a careful examination prior to your purchase (e.g. size, color, or etc.)
Any inquiries regarding the products should be made within 14 days from the day the delivery was completed.
※Pleas be noted that you should put your order number in returning parcel to make the process faster.
<Exchange/ Return due to customer's [change of mind]>
-Please contact our customer service center within 14 days after receiving your package and send us the return tracking number in 3 business days.
-While making an inquiry to our customer service center include the following information to hasten the process.
(name, order number, product name, code, reason for exchange, return)
- In case of any exchanges due to [change of mind], round-trip shipping cost will have to be borne by a customer.
Conditions of the items will be examined once they reach our warehouse.
- In case those items show any signs of use, they will not be accepted for exchange. In case of any return due to [change of mind], the return shipping fee is borne by a customer and the initial shipping fee deductions are applicable according to J-Jane return policy.
<Exchange/ Return policy for defective and wrongly shipped items>
- Please contact our Customer service center within 14 days after receiving your package and send us the return tracking number in 3 business days.
- While making an inquiry to our Customer Service Center include the following information to hasten the process:
[Order list, a barcode of all the items, a picture of the item, a picture of the defect part]
For any exchanges/ returns of defective or wrongly shipped items
the shipping fees will be borne by J-Jane
Please kindly pay for return fee in advance as COD cannot be used for international shipping. The amount will be refunded to the customers once parcels are arrived at our inventory and checked by the relative team.
<The followings are not eligible for returns/exchange>
- Any items reported after 14 days from the date of receiving
- Any item from which the tags have been removed, regardless of if they were defective on arrival
- Customized or handmade items
- Cosmetics being opened
- Items having the trace of scent, cigarette, perfume, use, wash, or alterations
- Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damages, even if the item was defective upon arrival
- All goods returned without previous notice or in spite of return denial by our CS team will not be accepted
3F Namgoung buliding, 18, 157-gil Nonhyeon-ro, Gangnam-gu, Seoul, KOREA